Stata Statistical Software - Getting Help

Self-Help Resources

Stata Corporation encourages where possible use of the following:

• Stata FAQs - These address the basic technical bottlenecks that come up for many users.
• findit - This is a built-in Stata command that searches Stata documentation, Stata FAQs and the Internet for resources pertinent to keywords you specify. The results of a search are displayed in a Stata viewer window with hyperlinks to resources located.
• Applying updates - If using Stata 7 or above on a system with Internet connectivity you may download and apply the latest updates to the core Stata product and ado files directly from within a Stata session. [Updates to UNIX installations must be applied by your system administrator.] Keeping current corrects bugs and ensures access to all available features.
• Statalist - Many substantive questions are better addressed by others in the Stata user community who subscribe to this independently managed Stata listserver.

Contacting Stata Technical Services

Stata Corporation prefers to handle technical support issues by email. They will also answer questions by fax or phone. To receive technical support, you must be a registered user. If you own a personal copy of Stata, its serial number must be registered by completing an online registration form or mailing in the registration card that came with the software. UNIX users must provide the network serial number obtained by typing the about command in Stata.

Support hours are 8am to 6pm Central Standard Time, Monday through Friday. Before contacting, make sure you have considered all the issues and options and have gathered the full reporting details before contacting Stata Technical Services.