SAS Statistical Software - Getting Help

Self-Help Resources

Listed below are links to the SAS Institute technical support site (with particularly useful sub-links) and a link to the research and development area. Proficient use of these online resources can minimize the need for tech support consultations.

• SAS Technical Support - Main Page
• Frequently Asked Questions for The SAS System Products
• SAS Notes - search databases maintained by SAS Tech Support
• SAS Sample Programs - examples of solutions for specfic problems
• Technical Support Documents - extended writeups
• Technical Tips - assorted tips and advice from various sources
• FTP Site - for downloading fixes and sample programs

• Communities - areas of SAS research and development

Contacting SAS Technical Support

SAS provides several modes of contacting their Technical Support area. Direct contact with a consultant may be by phone, email or web form submission. All consultations require the 10-digit site number from the top of your SAS log, the release of SAS and the version of the operating system. SAS tech support is reached by phone at 919-677-8008, weekdays between 9:00 a.m. and 8:00 p.m Eastern Standard Time. When possible, it is recommended that you channel inquiries through your local computer support staff. Before contacting SAS tech support, review the telephone support guidelines.